CHCDIV001 Working with diverse people assessment

CHCDIV001 Working with diverse people assessment
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.

You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to your workplace. Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.

CHCDIV001 Working with diverse people assessment

All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.How you will be assessed
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in your workplace, and some in the training room as required by each unit.

The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.

Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.

The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?

Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.

In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?

You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.

Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities

Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:

Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.

Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.

Ensure that their own qualifications are current.

When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.

When required, ensure supervisors and students sign off on third party assessment forms or third party report.

Follow the recommendations from moderation and validation meetings.

How should I format my assessments?

Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:

Type of Answer Answer Guidelines
Short Answer 4 typed lines = 50 words, or

5 lines of handwritten text

Long Answer 8 typed lines = 100 words, or

10 lines of handwritten text = of a foolscap page

Brief Report 500 words = 1 page typed report, or

50 lines of handwritten text = 1foolscap handwritten pages

Mid Report 1,000 words = 2 page typed report

100 lines of handwritten text = 3 foolscap handwritten pages

Long Report 2,000 words = 4 page typed report

200 lines of handwritten text = 6 foolscap handwritten pages


How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:

Website Name – Page or Document Name, Retrieved insert the date. Webpage link.

For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.

Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.

Does not refer to or utilise appropriate or correct sources of information

Observation All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.


Assessment Cover Sheet
Student’s name:
Assessors Name: Date:
Is the Student ready for assessment? Yes No
Has the assessment process been explained? Yes No
Does the Student understand which evidence is to be collected and how? Yes No
Have the Student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
The following documents must be completed and attached
Written Activity Checklist

The student will complete the written activity provided to them by the assessor.

The Written Activity Checklist will be completed by the assessor.

Observation / Demonstration

The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit.

The Observation Checklist will be completed by the assessor.

Questioning Checklist

The student will answer a range of questions either verbally or written.

The Questioning Checklist will be completed by the assessor.

I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO:
Overall Outcome Competent Not yet Competent
Student Signature: Date:
Assessor Signature: Date:

Assessment cover sheet
Written activity
For this assessment, you will need to perform the following tasks. These tasks will need to be completed and submitted in a professional, word processed, format. Each task must be 500 words minimum in length.

1. Reflect on your own perspectives. The following questions are used as a guide to the answer:

a. What are your social and cultural perspectives and biases? Why?

b. Have you identified any limitations in self and social awareness?

c. Identify and plan for ways to improve your own self and social awareness.

2. How do you appreciate diversity and inclusiveness, and their benefits within your work? Use the following questions as a guide to your answer:

a. How do you value and respect diversity and inclusiveness across all areas of your work?

b. How do you contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness?

c. What work practices do you use that make environments safe for all?

If you do not currently work, discuss how you would appreciate the benefits of diversity and inclusiveness in your ideal role.

3. How do you communicate with people from diverse backgrounds and situations? The following questions are used as a guide to the answer:

a. How do you show respect for diversity in communication with all people?

b. What are the verbal and non-verbal communication methods you use to establish, develop and maintain effective relationships, mutual trust and confidence?

c. What are the strategies you employ when a language barrier exists?

d. How would you seek assistance from interpreters or other persons?

4. How do you promote understanding across diverse groups? The following questions are used as a guide to the answer:

a. Identify issues that may cause communication misunderstandings or other difficulties.

b. Discuss the impact of social and cultural diversity where difficulties or misunderstandings occur.

c. Discuss how you could make an effort to sensitively resolve differences, taking account of diversity considerations.

5. Think about a time you have worked with diverse people. Outline the situation; what was the scenario, how many people were involved etc. Was the experience a positive or a negative experience? If it was positive, discuss why; how was everyone included? If the experience was negative, discuss why, and discuss some strategies that could have been employed to help include everyone.

6. How cultural awareness, cultural safety and cultural competence impact different work roles?

7. What is the definition of diversity? Please give a detailed definition.

8. How do different cultures and the community attitudes impact on different people and groups?
9. Discuss 4 features of diversity in Australia and how they impact on different areas of work and life?

10. How does anti-discrimination legislation impact the way you would work and what are the consequences of breaching this legislation?

11. What are human rights? Discuss this in relation to the universal declaration of human rights and your workplace or community sector.
12. What rights and responsibilities do you and your clients have if your human rights are being infringed?

13. Briefly discuss each of the key areas of diversity and their characteristics, including:

a. Culture, race, ethnicity

b. Disability

c. Religious or spiritual beliefs

d. Gender, including transgender/intersex/Gay/Lesbian etc.

e. Generational
14. What are the potential needs of marginalised groups, including:

a. The protective factors

b. The physical, mental and emotional health issues/care needs?

15. How do discrimination, trauma, exclusion and negative attitudes impact on people?


16. How can an organisation be supported to respond to diversity?

17. What are the influences and changing practices in Australia that impact on the diverse communities that make up Australian society?


18. What social, political and economic issues affect Aboriginal and/or Torres Strait Islander people?

19. What western systems and structures impact Aboriginal and/or Torres Strait Islander people and their engagement with services?


20. What is the impact of diversity practices and experience on others?

21. What is the relationship between human needs and human rights?

Written/verbal Questions

The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.

Your assessor will take down dot points as a minimum if you choose to answer them verbally.

Answer the following questions either verbally with your assessor or in writing.


1. Your assessor will take down dot points as a minimum if you choose to answer them verbally.


2. Answer the following questions either verbally with your assessor or in writing.


3. What is discrimination?


4. Discuss three things that an organisation’s commitment to creating a working environment that values the diversity of people will include.

5. Discuss the Steps for Becoming Culturally Competent.


6. List four tips for responding to diversity in the workplace.


7. What are the key valuing diversity behaviours? List four


8. What are the four Commonwealth Acts which cover discrimination in the workplace?


9. What is discrimination in language, and how can you avoid it at work?

10. What is nonverbal communication and body language?

11. List four ways to help overcome communication difficulties across cultural and linguistic bonds.


12. In what situations might you use a professional interpreter?


13. List four of the issues that may cause conflict in a culturally diverse environment.


14. What steps should you take to respond to cross-cultural conflict in your workplace?

15. Discuss the process for communicating with a complaining client.

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